From choosing a vehicle to collecting your luggage after a flight, find the details that make arranging your journey easier.
Choose a question to see the guidance.
Card and cash payment options are supported where they are displayed during the booking process.
The available payment option for your journey will be shown before you complete the booking.
We recommend booking as early as possible, preferably at least 24 to 48 hours before your journey.
Availability can vary depending on the date, time and vehicle requirements. When you request a quote, the booking system will show the vehicle options currently available for your selected journey.
Choose your vehicle using both the number of passengers and the amount of luggage you will be carrying. Our current vehicle capacities are:
If you are travelling with unusually large luggage, sports equipment, several pushchairs or other bulky items, contact us before booking if you are unsure which vehicle to select.
Yes. Airport travel is only one part of our service. You can also request a pre-booked journey between towns, cities, homes, hotels or business addresses. Enter both locations to check the available options.
Yes. Use Add Stop on the journey form and enter the extra address before requesting your fare. Including stops from the outset helps ensure your quotation reflects the route you want.
Once your booking is completed, we send a confirmation containing the important details for your journey.
Please check the pickup date and time, pickup and destination addresses, passenger details and any flight information you supplied.
If you have created an account with Catch a Minicab, eligible bookings can also be viewed and managed from your account.
Yes, provided the requested action is still permitted under the booking conditions and has not passed the applicable deadline.
If you have an account, available options can be accessed from your booking area. If you do not have an account, contact our team for assistance.
Your confirmation contains the relevant booking information and deadlines. Once a deadline has passed, certain changes or cancellation options may no longer be available.
If you cancel your booking before the applicable cancellation deadline, you may be eligible for a refund, subject to the conditions attached to your booking and any applicable payment processing fee.
If you cancel after the cancellation deadline, a refund may no longer be available.
Your applicable cancellation deadline is shown in your booking confirmation.
Child-seat options can be added to eligible bookings where available. The current charge is £10 per child seat, per journey leg.
You may also bring your own suitable child seat if you prefer.
If you have a specific seat requirement, include the correct child information when booking so the requirement is recorded with the journey.
Accredited assistance dogs are carried in accordance with private hire licensing requirements and without an additional assistance-dog charge.
Other pets should be declared before the journey. Depending on the animal and vehicle, prior approval and an additional charge may be required.
Pets should travel safely in a suitable carrier or with an appropriate restraint.
You can pre-book private transfers to or from:
You can also obtain quotations for long-distance journeys between UK towns and cities.
Allow enough time to clear passport control, collect any checked luggage and make your way to the arrivals meeting point.
There is no single ideal allowance for every passenger. Immigration queues, terminal layout, baggage delivery and the amount of luggage you have can all affect how long it takes to reach arrivals.
Choose a realistic pickup time when booking rather than assuming you will be ready immediately after the aircraft lands.
Usually not. When valid flight details have been supplied for an airport pickup, we monitor the flight so that normal airline delays can be taken into account.
Please contact us if the flight number changes, your flight is cancelled or diverted, or there is another significant change to your travel plans.
For an airport pickup, your driver will meet you at the designated arrivals meeting point for the airport and terminal shown on your booking.
Before the journey, you will receive useful driver information such as the driver's name, contact details and vehicle registration where applicable.
If you cannot locate the driver, contact the driver first because they will normally be able to guide you to the correct meeting point. If you still need assistance, contact us on our support team.
Airport pickups: 30 minutes of free waiting time are included.
Non-airport pickups: 10 minutes of free waiting time are included.
Additional parking charges may also apply where extra parking costs are incurred after the included allowance.
First check that you are at the correct pickup or arrivals meeting point.
Use the driver contact details supplied for the journey and speak to the driver directly. In most cases this is the quickest way to locate each other.
If you still cannot find the driver, contact us on our support team.
Contact us as soon as possible and provide your booking reference and passenger name so that we can identify the journey.
We can contact the driver and ask them to check the vehicle. Although drivers are encouraged to check after journeys, passengers should also make sure they have collected their belongings before leaving.
If an item is recovered, we can discuss collection or return arrangements. Any courier or delivery cost must be paid by the customer.
First check your spam or junk folder.
A confirmation may also fail to reach you if the email address entered during booking contains an error.
If you still cannot find it, contact us and provide enough booking information for us to locate the journey and resend the confirmation where appropriate.
Please check both the passenger and luggage limits shown for the vehicle. If you have items such as skis, multiple pushchairs or exceptionally large bags, contact the team before finalising your booking so the vehicle can be assessed.
Pre-book airport taxi transfers to and from London's six major airports, or arrange comfortable long-distance journeys between UK towns and cities. Catch a Minicab offers upfront fares, a choice of vehicles and convenient online booking for one-way and return journeys.
Book private airport taxi transfers to and from Heathrow, Gatwick, Luton, Stansted, London City and Southend airports. Whether you need an early-morning airport drop-off or a pre-booked pickup after landing, choose a suitable vehicle and receive an upfront quotation. Airport pickups include flight monitoring when a valid flight number is provided.
Explore London airportsArrange pre-booked long-distance taxi and private hire transfers between UK towns and cities. Travel directly between homes, hotels, universities, business addresses and airports without changing vehicles along the way. Choose from our available vehicle categories and get an upfront quotation for your one-way or return journey.
Check your journey price
Finding your journey price...
Please wait while we check the available vehicle options and fares.
Whether you're travelling to an airport or arranging a longer journey across the UK, booking your private transfer is straightforward.
Tell us where you're travelling from and to, then choose your pickup date and time.
Compare the available vehicle options and select the one that suits your passengers, luggage and budget.
Review your journey details, provide your passenger information and confirm your booking.
Travelling alone, with family or as part of a larger group? Explore our vehicle categories and choose the space and comfort that suits your journey.
A comfortable, practical choice for individual travellers, couples and small families.
Ideal when you need extra luggage space without moving up to a larger passenger vehicle.
Flexible seating and luggage arrangements make the MPV a useful option for families and small groups.
Available seating depends on the amount of luggage.
An upgraded vehicle option for business trips, airport transfers and longer journeys where comfort matters.
For travellers who prefer a more refined vehicle for important occasions, airport collections or comfortable long-distance travel.
A practical choice for larger families and groups travelling together with their luggage.
Vehicle photographs are representative of the category. The vehicle supplied may be a similar model. Please select a suitable vehicle for your passengers and luggage when making your booking.
Keep track of your upcoming transfers, check your journey details and manage eligible bookings through your Catch a Minicab customer account.
Whether you're arranging one airport transfer or planning several journeys, your account keeps the important details together.
View upcoming and previous journeys from your customer dashboard.
Edit, postpone or cancel eligible bookings through your account, subject to the applicable booking conditions.
Access your assigned driver's information when it becomes available for your journey.
Your account gives you a convenient place to manage journeys whenever you book with us again.
Pre-book private transfers to and from Heathrow, Gatwick, Luton, Stansted, London City and Southend airports. Whether you're travelling to catch a flight or arriving in the UK, Catch a Minicab offers comfortable, door-to-door journeys between London's airports and destinations across the UK.
Private transfers to and from all Heathrow terminals.
Explore transfers
Airport transfers for Gatwick North and South terminals.
Explore transfers
Pre-booked transfers between Luton Airport and UK destinations.
Explore transfers
Private transfers for Stansted arrivals and departures.
Explore transfers
Airport transfers connecting London City with UK destinations.
Explore transfers
Pre-booked private transfers to and from Southend Airport.
Explore transfersFrom your booking confirmation to meeting your driver, here's what to expect when you arrange your airport transfer with Catch a Minicab.
Once your booking is confirmed, you'll receive an email containing your journey details, including your pickup location, destination, date and time.
When a driver has been assigned to your journey, we'll send you their details before your scheduled pickup.
For airport pickups, we monitor your flight when a valid flight number is provided. This helps us coordinate your collection if your flight arrives early or is delayed.
Meet your driver at the agreed pickup location and follow any instructions provided for your journey. For airport collections, see our Airport Meeting Points Guide.
Find answers to common questions about airport pickups, waiting times, vehicle options and booking your transfer.
Yes. We monitor flights when a valid flight number is provided for an airport pickup. This helps us plan your collection if your flight arrives earlier or later than scheduled.
The first 30 minutes of waiting are included with airport pickups, including the initial parking allowance. Additional waiting or parking charges may apply after this period.
Meeting arrangements depend on the airport and terminal. Your driver details and pickup instructions will be provided for your booking. You can also check our Airport Meeting Points Guide.
Yes. You can book a one-way transfer or add a return journey when requesting your quotation. Choose the pickup date and time for each journey before confirming your booking.
Yes. Catch a Minicab provides pre-booked private hire transfers between UK towns, cities, airports, hotels, universities and other addresses. Enter your journey details to obtain a quotation.
Eligible bookings can be changed, postponed or cancelled through your customer account, subject to the applicable booking conditions and deadlines. Please see our Terms and Conditions for details.
